Please read carefully the following information and fill out the required data

1. Conditions for asking a refund

The right to be refunded is considered to be properly exercised when there are fulfilled the following conditions:

• you are required to return the item/s intact, not used, not ruined, stained or damaged;
• you are required to return the item/s in the original packaging, complete in all its parts (including boxing, documentation and secondary equipment), equipped with the transport document found in the original pack;
• if available an identification label of the item, it must still be attached to the item together with the warranty seal;

For health protection and hygiene reasons, can not be returned and refunded items where their packaging is unsealed or any protective strip has been removed or damaged.

In the event of multiple items purchased with a single order and delivered separately, the period of 30 days starts from the date of delivery of the last item in the order.

2. Pack the item/s

You are required to apply on the return box the return label that contains the address of the EVANETH’s warehouse.

For shipment inside the Italian territory the return label will be available for printing by clicking on “CONTINUE TO TNT” at the end of this page.

For shipments outside Italy the return label is available in the box when you receive your order.

The original label on the box should be covered.

3. Ship the item/s

You can ship the item/s through a TNT Point available in your area or you can ask the TNT courier to pick up the package at your home. You can contact TNT Customer Service and communicate the number of the return label, the day and timing for the pick up.

You can have your country’s TNT Customer Service Phone Number here.

4. Receive the refund

Once the item/s will be arrived and verified at our warehouse we will proceed with the refund.

The refund will be made within a maximum of thirty (30) days following the receiving of the return item/s the EVANETH’s warehouses.
In the event of a partial refund of the order, the shipping costs will not be refunded, since you will have anyway benefited from the shipping service and delivery of the item/s.

Additional Information

Click here if you want to be refunded with a coupon code
Click here if you paid by bank transfer and you want to be refunded with the same method of payment

FOR SHIPMENTS INSIDE ITALIAN TERRITORY ONLY

To access the print of the return label please enter the following information on the TNT website

Virtual Code = 0404530

E-mail address = reso@shezen.it

For more information on how to make a return please read our General Terms and Condition of Sale
Continue on TNT(only for shipments inside Italian territory)

or

Continue to My account