In this section you can find useful information on how to ask for a refund of your order. For more information please read: General Terms and Conditions of Sale.
The return is simple and is always free of charge. You have the right to withdraw from the purchase without any penalty and without specifying the reason within 30 calendar days starting from the day of receiving of the items.
You may notify your decision of withdrawal by returning directly the item/s after completing the refund procedure that can be started on the website in the section “My Account/My orders”, choosing the order, and then “Refund” for any of the items in the order or “Refund for the entire order”. You will be redirected to the Returns page that will explain how to return the item/s quickly and easily.
The right to be refunded is considered to be properly exercised when there are fulfilled the following conditions:
• you must return the item/s to EVANETH, intact, not used, not ruined, stained or damaged;
• you must return the item/s in the original packaging, complete in all its parts (including boxing, documentation and secondary equipment), equipped with the transport document found in the original pack;
• if available an identification label of the item/s, it must still be attached to it/them together with the warranty seal;
• on the return box you must apply the label that contains the address of the EVANETH’s warehouse. The return label will be available at the end of the Refund Request procedure, when you notify your decision of withdrawal. The original label on the box should be covered.
In the event of multiple items purchased with a single order and delivered separately, the period of 30 days starts from the date of delivery of the last item in the order.
Upon receiving of the returns, we will verify compliance with the above procedure and the timely implementation of all the above mentioned conditions. From the moment that the same conditions will be considered satisfactory, we will send you an email message which confirms the acceptance of the return.
The refunds are made directly to the account of the payment method used when the order was placed. For payments made via Paypal or credit card, refund will be made on Paypal account or credit card. For payments by cash on delivery or by bank transfer, the refund will be made via the Bank account that you will eventually indicate during the “Refund Request”.
You also have the possibility to receive the amount of the refund as a promotional voucher, that can be used for future purchases on EVANETH Boutique.