The refund is simple and is always free of charge. You can withdraw from the purchase within 30 calendar days from the day of receiving the items.
Where to ask for refund
You can notify your decision to withdraw by returning directly the item/s after completing the refund procedure that can be started on the website in the section “My Account/My orders”, choosing the order, and then “Refund” for any of the items in the order or “Refund for the entire order”. You will be redirected to the “Return Request” form and afterwards on the Returns page that will explain you how to return item/s in a simple and fast way and how to print the waybill that must be applyied on the return package.
Conditions for asking a refund
The right to be refunded is considered to be properly exercised when there are fulfilled the following conditions:
• you are required to return the item/s intact, not used, not ruined, stained or damaged;
• you are required to return the item/s in the original packaging, complete in all its parts (including boxing, documentation and secondary equipment), equipped with the transport document found in the original pack;
• if available an identification label of the item, it must still be attached to the item together with the warranty seal;
• you are required to apply on the return box the label that contains the address of the EVANETH’s warehouse as specified on the Returns Page. The original label on the box should be covered.
In the event of multiple items purchased with a single order and delivered separately, the period of 30 days starts from the date of delivery of the last item in the order.
Acceptance of the return
Upon receiving of the returns, we will verify compliance with the above procedure and the timely implementation of all the above mentioned conditions. From the moment that the same conditions will be considered satisfactory, we will send you an email message which confirms the acceptance of the return.
The order refund
The refunds are made directly to the account of the payment method used when the order was placed. For payments made via Paypal or credit card, refund will be made on Paypal account or credit card. For payments by cash on delivery or by bank transfer, the refund will be made via the Bank account you have indicated during the “Refund Request”.
You also have the possibility to receive the amount of the refund as User Promotional Voucher that can be used for future purchases on EVANETH Boutique.