Add items to cart
To submit an order you can select the chosen item/s and insert it/them in the shopping cart by clicking on “Add to cart”.
You can examine the summary of your order by clicking on the cart icon available on every page of the website, at the bottom right. In any moment you can proceed to the elimination of each item or increase and decrease the quantity of ordered item/s inside of the display page of your shopping cart.
If you performed changes to items quantity, inside of the cart display page, do not forget to Update the cart.
Enter Voucher/Promotional Coupons
At this point, you can check the details of your order, validate Vouchers/Promotional Coupons, and notice any mistakes and therefore correct them.
After you have validated your shopping cart by clicking on the “Complete checkout” button, you will need to enter your email address and password in the case of registered user. In the case of your first order, you have the chance to create your own personal account by filling out a form of registration.
To complete the order:
- you are required to confirm your delivery and billing address, or indicate a possible different delivery and/or billing address;
- you are required to take vision of the General Terms and Conditions of Sale, accepting them expressly, by clicking “I have read and accept the terms and conditions of sale” before proceeding with the payment of your order;
- you are therefore invited to proceed with the payment of the total amount for your order by clicking on “Place Order”, by accessing the section relating to the payment or by submitting the order to EVANETH if selected payment is Bank transfer or Cash on delivery.
The sale agreement between you and EVANETH will be intended as finalized with the written confirmation of the order that must be sent to you via email by EVANETH.
Where we ship
We provide shipping to the Italy (including islands), Vatican City, Republic of San Marino and European Union territory.
We do not ship to P.O. boxes.
When we ship
Shipping is provided in 1-2 working days from the date of receiving the order confirmation email.
Times for delivery
Delivery occurs via TNT Express courier :
- for Italy, Vatican City, Republic of San Marino: express delivery from 1 to 3 business days from Monday to Friday from 8:00 to 18:00.
- for UE: express delivery from 2 to 7 business days from Monday to Friday from 8:00 to 18:00.
You can pay with the following methods:
- with credit card: VISA, MASTERCARD and AMERICAN EXPRESS.
We use the stripe payment service for safely processing your payment information. These information are not stored on EVANETH’ servers.
- with Bank transfer;
We only accept payments from bank accounts within the European Union (EU)
- with cash on delivery (only for Italy);
The refund is simple and is always free of charge. You can withdraw from the purchase within 30 calendar days from the day of receiving the items.
Where to ask for refund
You can notify your decision to withdraw by returning directly the item/s after completing the refund procedure that can be started on the website in the section “My Account/My orders”, choosing the order, and then “Refund” for any of the items in the order or “Refund for the entire order”. You will be redirected to the “Return Request” form and afterwards on the Returns page that will explain you how to return item/s in a simple and fast way and how to print the waybill that must be applyied on the return package.
Conditions for asking a refund
The right to be refunded is considered to be properly exercised when there are fulfilled the following conditions:
• you are required to return the item/s intact, not used, not ruined, stained or damaged;
• you are required to return the item/s in the original packaging, complete in all its parts (including boxing, documentation and secondary equipment), equipped with the transport document found in the original pack;
• if available an identification label of the item, it must still be attached to the item together with the warranty seal;
• you are required to apply on the return box the label that contains the address of the EVANETH’s warehouse as specified on the Returns Page. The original label on the box should be covered.
In the event of multiple items purchased with a single order and delivered separately, the period of 30 days starts from the date of delivery of the last item in the order.
Acceptance of the return
Upon receiving of the returns, we will verify compliance with the above procedure and the timely implementation of all the above mentioned conditions. From the moment that the same conditions will be considered satisfactory, we will send you an email message which confirms the acceptance of the return.
The order refund
The refunds are made directly to the account of the payment method used when the order was placed. For payments made via Paypal or credit card, refund will be made on Paypal account or credit card. For payments by cash on delivery or by bank transfer, the refund will be made via the Bank account you have indicated during the “Refund Request”.
You also have the possibility to receive the amount of the refund as User Promotional Voucher that can be used for future purchases on EVANETH Boutique.